These terms apply to any membership, courses, programs or event sign-ups you make on our website. Please read them carefully before you place any orders for membership subscriptions or events (our services), as they set out important information about your and our rights and obligations.
You must agree to these terms before you place your order.
Your attention is particularly drawn to clause 6 (‘Availability, cancellations and changes by us’), clause 11 (‘Your right to cancel’), clause 14 (‘Events beyond our control’), clause 15 (‘Our responsibility to you’) and clause 16 (‘No Investment advice’) of these terms, which set out important limits and exclusions of our liability to you.
1. ABOUT US
We are JohnLeeGroup Limited (also known as John Lee Group), a company registered in England and Wales under company number 08350293. Our registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT.
2. HOW TO CONTACT US
You can contact us by sending an email to firstname.lastname@example.org or calling us on +44 (0)2032899268.
3. THESE TERMS
3.1. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to John Lee Group, and any reference to ‘you’ or ‘your’ is to the person placing an order on our website.
3.2. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.3. Please save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4. YOUR INFORMATION
5.1. Please check your order carefully and correct any errors before you submit it to us. If you notice any errors after your order then please contact us via the contact details set out above (see clause 2: ‘How to contact us’) and we will assist where possible.
5.2. Your order is an offer to buy services from us on these terms. Acceptance of your order by us takes place when we send you an order confirmation, at which point a legally binding contract is formed between you and us on these terms.
5.3. If we do not accept your order, for example because we are unable to take payment, there are no remaining places at an event, or there has been a mistake regarding the pricing or description of the services, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
6. AVAILABILITY, CANCELLATIONS AND CHANGES BY US
6.1. We cannot guarantee that any services (including events and online content) will be available at any given time. We also cannot guarantee that access to online services or content will be uninterrupted, error free or secure. For example, access to online content may be temporarily unavailable while we carry out website maintenance or for other technical reasons.
6.2. We reserve the right to make changes to any event at any time, including changes to speakers/presenters. Where we are still able to provide the service you ordered then any changes will not entitle you to a refund.
6.3. In certain circumstances we may need to cancel, postpone or curtail events or stop supplying online content. Where possible, we will reschedule any events.
6.4. If we are no longer able to provide the service you ordered, we will notify you by email, cancel your order and provide you with a refund of any payments made by you for any affected services that have not yet been provided.
6.5. We shall have no further liability to you beyond the refund set out in clause 6.4 in respect of any cancellation, postponement or curtailment of our services and in particular we do not accept liability for any travel expenses, accommodation or other costs incurred where an in-person event is cancelled.
7. TECHNICAL REQUIREMENTS FOR ONLINE CONTENT AND VIRTUAL EVENTS
7.1. You will need internet access to access online content and virtual events. You are responsible for any charges you may incur in connection with your internet access.
7.2. We are not liable to you if you are unable to access the online content due to a poor internet connection, because your device does not meet minimum technical requirements, or for any other reason outside our reasonable control. Please do check within 14 days of your order confirmation that you can access the online content. You are entitled to cancel your order as set out below (see clause 11: ‘Your right to cancel’).
8. USE RESTRICTIONS
8.1. Any services are provided to you for your domestic and personal use only. You must not use our services for commercial, business or resale purposes.
8.2. Your attendance at any events (virtual or in-person) is additionally subject to any further terms (for example event rules) communicated to you.
9.1. Prices and the currency for our services are set out on our website. All prices include VAT at the applicable rate.
9.2. Prices for our services may change at any time. Except as set out in clauses 9.3 and 9.4 below, such changes will not affect existing orders.
9.3. If there has been an error on the website regarding the pricing of any of our services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled, we will notify you by email and we will refund any payments made by you for any affected services that have not yet been provided.
9.4. We reserve the right to increase the cost of our membership subscriptions at any time. If we want to do this then we will let you know by sending you an email at least 30 days before the price increase takes effect. You can cancel your membership at any time (see clause 11, ‘Your right to cancel’). Where you cancel after the first 14 days of your membership subscription, the cancellation will take effect on the next renewal date for your membership subscription.
10.1. We accept payment by credit card or debit card. All credit card and debit card payments need to be authorised by the relevant card issuer.
10.2. On request we may accept payment by bank transfer for event bookings. Please contact us via the contact details set out above (see clause 2: ‘How to contact us’) if you would like to pay for an event booking by bank transfer.
10.3. For our membership subscription plans, you must pay an initial charge followed by recurring periodic charges as communicated to you on sign up. By signing up for membership and entering into these terms, you agree to these charges and acknowledge that your membership subscription has both an initial and recurring payment obligation. You also agree that you will pay the recurring charges due as part of your membership subscription unless or until you cancel your membership (in accordance with clause 11 of these terms).
10.4. Initial payments must be made on sign up to confirm your order. We will take payment from your card before we send you your order confirmation.
10.5. For events, we require a minimum payment as communicated to you to secure your place and to confirm your order. We require full payment in advance of the event. Payment will either be by way of one payment (including or in addition to any minimum payment) or by way of instalments, as communicated to you and agreed by you at the time you place your order.
10.6. For initial, one-off or instalment payments, if we are unable to take payment from your card, or where relevant, if we do not receive payment by bank transfer within the timeframe communicated by us, we will notify you and your order will not be accepted or will be treated as cancelled. Where your order for an event is treated as cancelled, we will cancel your attendance at the event. Please see clause 12 (‘Refunds’) for information on our refund policy.
10.7. For recurring payments for membership subscriptions, if we are unable to take a repeat payment from your card on your membership renewal date, we will notify you. Where we are still unable to take the payment due, or we otherwise do not receive the payment within the timeframe communicated by us, we will treat your membership as cancelled. You will lose access to all member content and benefits where your membership is cancelled and you will not be refunded any amounts paid. You can restart your membership and regain access to membership content by following the sign up and payment process again.
11. YOUR RIGHT TO CANCEL
11.1. To request a cancellation of an order (membership or events), please contact us by sending an email to email@example.com or calling us on +44 (0) 2032899268. If you want to you can also use the model cancellation form available below. To help us process your cancellation more quickly, please provide us with your full name, email address and order details (given to you with the confirmation of your order).
11.2. You have the right to change your mind and cancel your order for a membership subscription or event booking within 14 days of your order confirmation, except where you have requested services within 14 days of booking and you have received those services. Where you exercise this right to cancel, cancellation will take effect immediately. You will receive a refund, or on request you may be able transfer the amounts you have already paid to another service, in accordance with clause 12 (‘Refunds’).
11.3. You can cancel your membership at any time. Cancellation after 14 days from your initial order confirmation will take effect on the next renewal date for your membership subscription and you will continue to be able to access the membership content until cancellation takes effect.
11.4. Once cancellation takes effect, you will lose all access to and benefit of our services. We will not take any further payments from you following cancellation.
12.1. If you change your mind and cancel your order within 14 days of your order confirmation, we will provide you with a full refund of your order, provided that you have not requested and received the services within that time.
12.2. If you change your mind and cancel your order after 14 days from the date of your order confirmation, you will not receive a refund of any amounts paid unless the services were faulty (see clause 13 below).
12.3. We may at our discretion allow you to transfer some or all of any amounts paid for one service to another service, for example if you cannot attend an event we may allow you to use some or all of the amounts paid as part-payment towards a new booking for another event.
12.4. Where you are entitled to a refund under this clause 12, we will issue your refund to the same payment method you used when you placed your order as soon as reasonably possible and within 14 days of cancellation.
12.5. We will not refund you for any services already provided unless the services were faulty (see clause 13 below).
13. FAULTY SERVICES
13.1. We commit to supply services that are in conformity with our contract with you.
13.2. Any services that we provide to you must be provided with reasonable care and skill.
13.3. If a service does not meet the requirements of this clause 13, you can ask us to repeat the service or to fix it, or get some money back if we cannot fix it.
13.4. This is a summary of some of your key rights. They are in addition to your cancellation rights set out in these terms. For more detailed information on your rights if you are resident in the United Kingdom, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
13.5. If there is a problem with any services you have purchased from us, please contact us as soon as reasonably possible.
14. EVENTS BEYOND OUR CONTROL
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
15. OUR RESPONSIBILITY TO YOU
15.1. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
15.2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
15.3. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
16. NO INVESTMENT ADVICE
We do not provide financial, tax or investment advice. We are not authorised or regulated by the Financial Conduct Authority (the UK financial services regulator), nor any other financial services regulator worldwide. No information that we provide to you is intended to be, nor should be, construed as an invitation or inducement to you or to any other person to engage in investment activity (including as defined in the Financial Services and Markets Act 2000). You must seek or rely on your own independent financial, tax and/or accounting advisors in respect of these matters.
17. INTELLECTUAL PROPERTY RIGHTS
17.1. The intellectual property rights in all text, images, video, audio or other multimedia content, presentations, documentation, materials or other information made available on our website, as part of an event, or otherwise through our services are owned by us and/or our licensors.
17.2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
17.3. Nothing in these terms grants you any legal rights in any of our services (including in our website content and event materials) other than as necessary for you to access them.
17.4. Use by you of any of our trade marks is strictly prohibited unless you have our prior written permission.
18. NO THIRD PARTY RIGHTS
No one other than us or you has any right to enforce any of these terms.
19. TRANSFER OF RIGHTS
19.1. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
19.2. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
If you are unhappy with us or the services we have provided to you, please contact us as soon as possible via the contact details set out above (see clause 2: ‘How to contact us’) and we will attempt to resolve any issues.
21. GOVERNING LAW AND JURISDICTION
21.1. The laws of England and Wales apply to these terms, although if you are resident elsewhere then you will also have rights and legal protection under the laws of that country.
21.2. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the world in which you live.
MODEL CANCELLATION FORM
Model cancellation form
To John Lee Group:
I, the member/participant noted below, hereby give notice that I cancel my order number [insert] for my:
[event booking for the following event(s): [please give details – event name(s), date(s)]]
Member/participant name: [insert]
Email address: [insert].
Signature (if on paper):